Terms of Service

The rules for buying from us: what we provide, what we need from you, and what happens when something goes wrong.

Last updated

On this page
  1. Accepting these terms
  2. What we provide
  3. Who can use the service
  4. Prices and payment
  5. Delivery
  6. If something goes wrong
  7. Acceptable use
  8. Third-party services
  9. Our content
  10. Our responsibility to you
  11. Suspending or ending access
  12. Governing law
  13. Changes to these terms
  14. Contact us

The short version

  • Check the phone number before you pay. Data and airtime sent to the wrong number cannot be recovered.
  • Most orders are delivered within seconds, but delivery depends on the mobile networks and our suppliers.
  • If you are charged and do not receive your order, contact us within 48 hours with your payment reference.
  • You must be 18 or older to buy from us.

Accepting these terms

These terms form an agreement between you and Real Media Telecommunications ("we", "us", "our"). By using this website or making a purchase, you confirm that you have read and accepted them, together with our Privacy Policy. If you do not agree, please do not use the site.

What we provide

We sell mobile data bundles, extended validity plans and airtime for Nigerian mobile networks. We are an independent reseller. We are not owned by, or an agent of, any mobile network operator. Network names and logos belong to their owners and appear only to show which network a package is for.

Who can use the service

You must be at least 18 years old and able to enter into a binding agreement. If you buy for someone else, you are responsible for making sure they are happy to receive it and that the details you enter are correct.

Prices and payment

  • All prices are in Nigerian naira (₦) and shown before you pay.
  • We may change prices and packages at any time. The price you see when you confirm your order is the price you pay.
  • Payment is taken by our payment provider at checkout. Your order is accepted only after your payment is confirmed.
  • Packages are subject to availability. If a package shows as out of stock, it cannot be ordered.
  • Validity periods, data allowances and other package terms are set by the mobile network and are shown in the package description.

Delivery

We deliver to the phone number or email address you enter at checkout. Most orders are completed within seconds of payment, but this is not guaranteed. Delivery can be delayed by network outages, supplier downtime or maintenance.

Check your details before you pay. You are responsible for the phone number and network you enter. We cannot cancel, redirect or recover an order that was delivered successfully to the number you provided, including a wrong number or the wrong network.

Some packages may not work on certain SIM types, tariff plans or devices. Please check the package description before you buy.

If something goes wrong

If your payment went through but you did not receive your order, or you were charged more than once, contact us within 48 hours and include:

  • Your payment reference or receipt
  • The phone number and email you used at checkout
  • The package and amount, and the date and time of payment

We will investigate. Where the failure is on our side or our supplier's side, we will deliver your order or refund you to the original payment method. Refunds go back through your payment provider, so they can take several working days to appear.

We cannot refund orders that were delivered successfully, or that failed because of incorrect details you entered.

Acceptable use

When you use the site, you agree not to:

  • Use stolen or unauthorised payment details, or commit any kind of fraud.
  • Try to gain access to our systems, database or other users' information.
  • Interfere with the site, for example by sending automated or excessive requests.
  • Resell our packages by abusing promotions or by misrepresenting yourself.
  • Use the service for anything unlawful.

Third-party services

Payments are processed by independent payment providers, and orders are fulfilled through independent suppliers and mobile networks. Their services have their own terms. We are not responsible for outages or errors on their side, although we will help you resolve any resulting problem with an order as described above.

Our content

The design, text, logo and software on this site belong to us or our licensors. You may use the site for its intended purpose, but you may not copy, modify or reuse our content without our written permission.

Our responsibility to you

We work hard to keep the service running, but we provide it "as is" and cannot promise it will always be available or free of errors.

To the fullest extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control, such as network failures, power or internet outages, or supplier downtime. Our total liability for any order is limited to the amount you paid for that order.

Nothing in these terms limits any right you have under Nigerian consumer protection law, or limits liability that the law does not allow us to limit.

Suspending or ending access

We may refuse an order, or suspend or block access to the site, if we reasonably suspect fraud, misuse or a breach of these terms. You can stop using the service at any time.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If we cannot resolve a dispute by talking, the courts of Nigeria have jurisdiction.

Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. Orders you place after a change are covered by the updated terms.

Contact us

Questions about these terms, or a problem with an order? Reach us here:

Address
No 4 Ntezia Aba Layout lagos state